Help

Games won't load

Get help here if you are having difficulties loading our games.

Display
The selected display resolution is vital to your optimum playing comfort. We recommend a minimum screen size of 1024 x 768 pixels, otherwise some game windows will not be fully displayed on the screen.

Firewall
A connection to our server is required to play games. Your firewall could cause the ‘A connection to the server could not be established' error message to appear. Only a network administrator can permit you access from within an organisation.

Browser
To play our games, it is important to have the latest version of your browser installed on your PC:

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Pop-up Blocker
Some windows on our site may not work properly if you have a pop-up blocker installed on your PC. It may help to hold Ctrl + Alt when clicking on a link with some pop-up blockers. If you have any problems with the configuration of your pop-up blocker, our Support Team is here to help.

Javascript & Cookies
You must activate both Javascript and Cookies to play our games.

In Internet Explorer 7, click on "Extras", then "Internet Options" and select the "Security" tab. Then set the security level to "Medium".

In Mozilla Firefox, click on "Extras", "Settings" and "Privacy". The "Accept Cookies" checkbox must be ticked. To activate Javascript, click on "Content" tab. The "Activate Javascript" checkbox must be ticked.

In Opera 9.21, click on "Extras", "Settings", "Advanced" and "Content". The "Activate Javascript" checkbox must be ticked. To activate cookies, click on the "Advanced" tab and then on "Cookies". "Accept cookies" must be enabled.

Installing Flash
If Flash is not installed on your PC, you can install it from Adobe. Please note that you may need Admin rights to install the Flash Player on your PC. It is recommended that you close all open programs before you start the installation.

Click on the following link to download Flash:
http://get.adobe.com/flashplayer/

Update links

Please click on the links for more information.

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